Returns & Refunds Policy

At Beautifully Ruined, each product is made to order especially for you. Because of the custom, made-to-order nature of our products, we do not accept returns or exchanges for buyer's remorse, change of mind, or incorrect size selection.

Please review product descriptions and size guides carefully before placing your order.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery so we can review the issue and make it right.

When contacting us, please include:

Your order number
A description of the issue
Clear photos showing the problem
A photo of the entire item, when applicable
Photos of the packaging or shipping label, if relevant

Once we review your claim, we will let you know whether a replacement or refund is appropriate.

Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.

Incorrect Size or Buyer's Remorse

Because our products are made to order, we do not accept returns or exchanges if you ordered the wrong size, selected the wrong color or product, changed your mind, or no longer want the item.

Please review the product description and applicable size guide carefully before completing your purchase.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled once production has begun.

Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow time for your bank or payment provider to process and post the refund to your account.

Original shipping charges are generally non-refundable unless the refund is related to an error with your order or an approved product issue.

Lost or Delayed Packages

Packages that are delayed in transit are not automatically considered lost. Please review your tracking information and allow additional time for carrier delays.

If you believe your package has been lost, please contact us with your order number so we can review the situation and assist you.