Frequently Asked Questions

How long does it take to receive my order?

Because our products are made especially for you, most orders require approximately 2–5 business days for processing and production before shipping.

Once shipped, U.S. delivery typically takes approximately 3–7 business days. Most orders arrive within approximately 5–12 business days from the date the order is placed.

Delivery times are estimates and may vary during holidays, high-volume periods, or carrier delays.

Where do you ship?

At this time, Beautifully Ruined ships within the United States only. We hope to offer international shipping in the future.

How much does shipping cost?

Shipping costs are calculated and displayed at checkout based on your order and delivery location. Orders of $75 or more qualify for free U.S. shipping.

How can I track my order?

Once your order ships, you’ll receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking information to update.

Why did I receive my order in separate packages?

Some items may be fulfilled from different locations or become ready at different times. Because of this, an order containing multiple products may occasionally arrive in separate packages.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. Because our products are made to order, we cannot guarantee changes or cancellations once an order has entered production.

What if I entered the wrong shipping address?

Please contact us as soon as possible if you notice an error in your shipping address. We cannot guarantee that an address can be changed after an order has entered production or shipped.

Customers are responsible for providing a complete and accurate shipping address at checkout.

What is your return and refund policy?

Because many of our products are made to order, return and refund eligibility may depend on the circumstances.

Please review our Returns & Refunds Policy for complete details before placing your order.

What if my item arrives damaged, defective, or incorrect?

If there is an issue with your order, please contact us as soon as possible after receiving it. Include your order number, a description of the issue, and clear photos of the item and packaging when applicable so we can review the situation and assist you.

How do I choose the right size?

Please review the size guide provided on the product page before ordering. Sizing can vary between different products and styles, so we recommend checking the measurements for the specific item you are purchasing.

How should I care for my apparel?

For best results, follow the care instructions provided with your product. In general, we recommend washing printed apparel inside out in cold water with similar colors and tumble drying on low when appropriate.

Avoid ironing directly over printed designs.

Are the product colors exactly as shown online?

We do our best to display product colors and designs as accurately as possible. However, colors may appear slightly different depending on your device screen, product material, and printing process.